What do we do?

Bennett's Network Support team is dedicated to making sure that your computers do what they were invented to do: Save you time and money. We offer both ad-hoc support and contract (Service Level Agreement) based support. We specialize in maintaining Microsoft-based small to medium sized business networks.

How do we do it?

We believe that a proactive approach to network management is of utmost importance. We believe that preventing problems before they happen is vitally important, and our different support levels are designed around this principle. We offer the following packages:

1. Ad-hoc support - This is our entry level product, and a great way to experience our great service before signing up for a support contract. This is also ideal for small companies who infrequently require support. Your call will be logged by our Call Centre operator, and a technician will be sent to you as soon as possible.
2. Bronze Service Level Agreement - The Bronze service level agreement is intended for slightly larger customers who require maintenance on an ongoing basis. The Bronze package entitles you to a reduced hourly rate, a guaranteed 4 hour response time to any business critical issue you log, and monthly report on calls you have logged, issues that have arisen, and advise.
3. Silver Service Level Agreement - The Silver service level agreement is intended for clients whose network is business critical. This package extends the bronze package with bi-weekly visits to ensure that the network is functioning, as well as a 2 hour response time on business critical issues, 4 hours response time to important issues and 8 hours on all other issues.
4. Gold Service Level Agreement - The Gold service level agreement is for customers who require the level of support to be tailored to their needs. You might require after hours or weekend support, a dedicated resource on site or remote management. We tailor the solution to your needs.

Our Call Centre

We use our Forturo to run our Call Centre which allows us to manage the call from the time of you logging it until the call has been resolved. Calls that are logged with us are immediately emailed and SMS'ed to our technicians, so that they can respond quickly. We track the response time for calls, and ensure that you are satisfied with the job done before the job is closed.

What do we support?

Bennett's is a Microsoft Gold Certified Partner, and as such we specialize in Microsoft based solutions. We have expertise in:

Server

1. Windows 2000 / 2003 Server (Standard and SBS)
2. Active Directory
3. Exchange Server 5.5 / 2000/ 2003 / 2007
4. SQL Server 7.0 / 2000 / 2005

Workstation

1. Windows 2000 / XP / Vista
2. Office 97 / 2000 / 2003 / 2007

Antivirus

Bennett's is an ESET Nod32 Partner, and we recommend this product. We also have experience with:

1. Trend NeatSuite
2. McAfee
3. Norton
4. AVG

Network

Bennett's specializes in Local Area Network support. While we are able to assist you in setting up ADSL and other internet connections, WAN (Wide Area Networking) is not our speciality.

Third Party Software

While we are able to assist you with many 3rd party applications, our area of focus is Microsoft and related products, and as such our 3rd party support is 'best-effort' support only.